Privacy policy.
Last updated: October 2025
1. Introduction
Welcome to Arlo Marketing Solutions Ltd ("we", "our", "us").
We are a UK-based marketing consultancy that provides flexible, end-to-end marketing solutions to businesses. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website, contact us, or work with us.
Registered company: Arlo Marketing Solutions Ltd
Registered office: Faversham, Kent, United Kingdom
Company number: 16238343
Contact email: charlotte.vince@arlo-marketing.com
2. What Data We Collect
We may collect and process the following types of personal information:
When you visit our website:
Your name and contact details (if you complete a contact form)
Email address and phone number
Company name and job title
Information about how you use our site (e.g., via cookies and analytics)
When you work with us:
Business contact details for you and your team
Project-related communication and documentation
Payment and invoicing information (for clients and suppliers)
When you sign up for marketing communications:
We do not collect special category data (e.g. health, political, or religious information) and we do not sell or rent data to third parties.
3. How We Use Your Information
We use your data to:
Respond to enquiries and provide proposals or quotes
Deliver contracted marketing and consultancy services
Send relevant updates or communications you’ve subscribed to
Manage billing, invoicing, and accounting
Improve our website and services
Comply with legal and regulatory obligations
We always process your data based on a lawful basis, which may include contract performance, legitimate interest, or your consent (where applicable).
4. How We Store and Protect Your Data
Your data is stored securely on encrypted, password-protected systems and cloud services (such as Google Workspace, Notion, and Asana).
We use multi-factor authentication wherever possible and regularly review our security practices.
We retain data only as long as necessary for the purposes outlined above or as required by law.
5. Sharing Your Data
We may share your information with trusted third parties only where necessary to deliver our services, such as:
Cloud service providers (e.g., Google Workspace, HubSpot, Canva, etc.)
Freelancers or contractors working under confidentiality agreements
Professional advisors (e.g., accountants)
All third parties are required to maintain appropriate security and privacy safeguards and to use your data only for the agreed purpose.
6. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent (where applicable)
Request data portability
To exercise your rights, please contact hello@arlomarketing.co.uk. We’ll respond within one month.
7. Cookies and Analytics
Our website uses cookies to understand how visitors use our site and to improve user experience.
You can manage or disable cookies in your browser settings.
For analytics, we may use tools like Google Analytics, which collect anonymised usage data.
8. Data Transfers
If we transfer your data outside the UK (for example, using global cloud tools), we ensure it is protected under appropriate safeguards such as the UK Adequacy Regulations or Standard Contractual Clauses.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The most recent version will always be posted on our website with an updated “last revised” date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Arlo Marketing Solutions Ltd
Faversham, Kent, United Kingdom
If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.